I had the opportunity to attend the Salesforce Raleigh NC Nonprofit community Lunch n; Learn today and listen to Manish Aggarwal, Director, Community Cloud Practice at Salesforce, introduce us to Salesforce Communities. From what I understand, the idea behind the Communities engine is to easily build a client facing interface to Salesforce. I'm just learning about the product but it sounds interesting.
One thing that Manish briefly mentioned was how it could assist with the on-boarding process for channels. In my opinion, this might be overkill for small nonprofits but could be quite useful when they move to the next level. I also see it quite useful in the the traditional business world.
I also had the opportunity to talk and share stories with a few of the other attendees. This has to be one of the best parts of these meeting for me. One thing that I picked up was how another larger scale nonprofit was adding "Success Story" to their activity metrics. This simple process allows management to easily query their customer base when marketing is looking for "Success Story" information.
I'm going to start playing with this. I have a few ideas of how some of the nonprofits that I work with would find value in this information.